At Kingsway Property Management, your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and how we protect it in the course of providing our property management services in Charlotte, NC.
We only collect the personal information necessary to provide and manage our services, primarily during the service sign-up and subscription payment process.
| Category of Data | Specific Data Points Collected | Purpose of Collection |
|---|---|---|
| Contact Information | Name, Email Address, Phone Number | To communicate regarding your service, billing, and property status. |
| Service Information | Property Address(es) | To identify the property(ies) under our management agreement. |
| Financial Information | Payment Details (processed securely by Stripe) | To process subscription payments for our services. |
We use the collected information for the following purposes:
To Provide and Manage Services: To fulfill our obligations under your Property Management Agreement.
To Process Payments: To charge your service fees using our secure third-party processor, Stripe.
To Communicate: To send service-related notices, updates, and maintenance requests.
To Comply with Legal Obligations: To meet North Carolina and federal legal requirements, such as tax reporting.
We do not sell or rent your personal information to third parties. We only share your information with trusted third parties as necessary to perform our services:
Third-Party Service Providers:
Stripe (Payment Processing): We use Stripe to process your service subscription payments. Your payment card information is securely transmitted to and processed by Stripe, and is not stored on our servers. Stripe’s use of your Personal Data is governed by their Privacy Policy.
Vendors and Contractors: We may share necessary contact and property address information with authorized maintenance vendors, repair personnel, or other contractors to fulfill our management duties (e.g., sharing an owner’s contact number for an emergency repair).
Legal and Regulatory Requirements: We will disclose your information when required to do so by law, in response to a court order or subpoena, or to comply with North Carolina regulatory obligations.
Property Owners/Tenants: Information is shared as necessary to facilitate the management relationship (e.g., owner information shared with tenants for legally required disclosures).
We implement commercially reasonable technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
Secure Payment Processing: All payment processing is handled by Stripe, which is certified to the highest industry standards for security.
Confidentiality: Access to your personal data is restricted to employees and agents who have a need-to-know to provide the services described in this policy.
We retain your personal information for as long as is necessary to provide you with the services, maintain required records for accounting and tax purposes, and comply with our legal obligations. Once your data is no longer necessary for these purposes, we will securely delete or de-identify it.
While North Carolina does not currently have a comprehensive consumer data privacy law, you generally have the right to:
Access: Request access to the personal information we hold about you.
Correction: Request that we correct any inaccurate personal information.
Opt-Out of Marketing: Opt-out of any marketing communications we may send.
To exercise these rights, please contact us using the information below.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the “Effective Date.”
For any questions regarding this Privacy Policy or your personal information, please contact us:
Kingsway Property Management
Phone: 704 891 7528
Email: [email protected]
Location: Charlotte, NC